Your Customer rights

When travelling in a Taxis, customers have the right to:

A Licensed And Knowledgeable Driver

Taxis drivers at all times must hold a current Hackney Carriage or Private Hire License. The driver must display their License Badge identification so that passengers can readily identify the driver to their satisfaction.

Their choice of a preferred route

A passenger can specify the route to be taken to reach the stated destination. If a route is not specified, the Taxis driver is required to take the most direct, practicable route available. The driver may use satellite navigation equipment if they are unfamiliar with the route.

A clean and roadworthy cab

It is a basic right of the customer to expect to travel in a clean, safe, tidy and roadworthy cab. The Hackney or Private Hire Plate/License should be fitted to the front and rear of the vehicle.

Air conditioning

A customer has the right to have air conditioning in the Taxis turned on or off. However, Taxis drivers are not expected to meet unreasonable requests which may impair their ability to provide a safe ride, such as setting air conditioning to levels which create discomfort.

No music or conversation

A customer has the right to request a ride to their expected comfort level. This includes the right to have a music system or radio turned off or down. Customers may also advise the driver if they wish to complete the Taxis ride without conversation.

Accompanying guide dogs or hearing dogs

Guide dogs and hearing dogs for people with a vision or hearing impairment must be accepted by the Taxis driver for carriage within the cab.
All other animals are not permitted in the cab and drivers must refuse a request for them to be carried.

Refuse multiple hiring

Customers who have hired a Taxis are entitled to exclusive use of the Taxis for the course of their trip.

Use valid credit or debit cards if paying in advance

We provide customers with the ability to pay by credit or debit cards.

A receipt or tax invoice

On request, the driver must provide a receipt that is legible and contains the following details:

• Signature of the driver
• Number of the Taxis-cab
• The Driver Badge number
• All items which make up the total fare
• Total amount paid
• Payment date
• Driver's Company Number

The driver is obliged to explain to the customer how the fare was calculated if requested at the end of the journey.

Customer responsibilities

Customers must abide by the following requirements:

Booking Times

The customer is obligated to arrive for their booking no later than 10 mins after booking time failure to do so will involve further cost to their journey. We aim to arrive for your booking anywhere around a 10 min window.

Fare payment

When hiring a Taxis-cab, a customer has entered into a legal agreement to pay the metered fare and any tolls incurred in providing the services.

Quotes/Estimate

Quotes or Estimates are just that. They are an estimation of the approximate cost of the journey as the exact distance or time the journey will take is an unknown quantity to be able to give an exact price unless otherwise stated.

Wearing of seat belts

All passengers must wear seat belts and ensure that any person under their control who is 16 years old or younger is also wearing a seat belt or appropriate restraint.

Number of passengers permitted to be carried in the Taxis

A Taxis driver is not permitted to carry more passengers than the number which the cab is licensed to carry. This number will be indicated on the vehicle. Therefore, a passenger cannot request the driver to carry more than the permitted number of passengers.

Customer Behaviour

Customers whom are abusive or violent will not be transported and may still incur a charge.

Fouling The Vehicle

Fouling of any of our vehicles by a customer during a hiring will be liable to a "Fouling Charge" which is in all cases £75 in addition to any fare already owed.

Charter for http://www.ezTaxis.co.uk Paul Rogers Copyright © 2008